Reference

Our Terms & Conditions: What You Should Know

When you open an account with us, you're entering an agreement that protects both you and our platform.

Account rules and accessPayment and withdrawal policiesData security and privacy
61 togel Our Terms & Conditions: What You Should Know
QUESTIONS ABOUT TERMS

How to Get Clarification on Your Rights

If you need to discuss these terms or understand how they apply to your specific situation, our support team is here to explain.

Live chat support Open the chat bubble in your account lobby or on this site.
Email support Send detailed questions about these terms to our support inbox.
Account settings Review your stored information, payment methods and account status anytime.
HOW WE PROTECT YOU

Data, Security and What Happens to Your Information

We take your privacy seriously and handle account data under strict security protocols. Your personal information—name, email, phone number and banking details—is encrypted and stored on secured servers.

Encryption and storage

All deposits, withdrawals and account details are encrypted using industry-standard protocols. Your wallet balance is backed up daily across secure servers.

Payment processor trust

DANA, OVO, GoPay and QRIS handle your transaction data directly. We never store your payment credentials; we only receive confirmation that your transfer succeeded.

Account verification

We verify your identity once during registration to prevent fraud and money laundering. Your data is cross-checked against local registries where local law permits.

Data retention policy

We keep your active account data for as long as your account exists. After closure, we retain transaction records for seven years to comply with tax and anti-fraud requirements.

Your data rights

You can request a copy of your personal data, correct inaccuracies, or request deletion where local law permits. Submit requests via email or account settings.

Security breach response

If we detect unauthorized activity, we notify you within 24 hours and guide you through account recovery. We cover fraud losses where our security failed.

Frequently Asked Questions About These Terms

Players in Jakarta and beyond often ask the same questions about how our terms apply to their accounts and payments. Below are the answers we provide most often. If your question isn't here, reach out to our support team and we'll explain the specific rule that affects you.

No. Your account is personal and non-transferable. You alone must use your login credentials. If we detect shared access or account abuse, we may suspend or close the account without refunding remaining balance. Multi-accounting is also prohibited.

Submit a closure request via Settings > Account & Privacy. We process your final withdrawal within 2–5 business days, depending on your payment method (DANA, OVO, GoPay or QRIS). Once closed, you lose access to your account history and cannot reopen it under the same email address for 30 days.

We retain transaction records, identity verification data and payment history for seven years to comply with local tax and anti-fraud law. Your name, address and banking details are deleted after 90 days of account closure, unless legal holds apply.

No. We never have access to your payment credentials. When you deposit or withdraw, you enter your PIN or password directly into the payment app or gateway. We only receive confirmation that the transaction succeeded. Your banking security remains entirely your responsibility.

Contact our support team immediately with your transaction ID or receipt. We investigate within 48 hours and work with your payment provider (DANA, OVO, GoPay or QRIS) to resolve it. Most disputes are cleared within 5 business days. Our team has the authority to refund errors we caused.

We do not suspend accounts for inactivity. Your balance remains safe indefinitely. However, we may freeze accounts that show signs of fraud, underage access, or breach of these terms. If frozen, you can appeal the decision by contacting support with evidence of legitimacy.

No. We do not sell your personal information. We may share data with payment processors and local authorities only where local law requires. You can request a full list of third parties who have access to your data via email support.